Delivery Conditions
Delivery in France
FrigeluX, always attentive to its customers, offers various delivery options for refrigerators and freezers, tailored to the specific needs of consumers.
1. Standard Delivery “Doorstep”
- Eligible products: All products
- Number of delivery personnel: 1
- Delivery location: At the bottom of the building or at the entrance of the residence (sidewalk or gate)
- Delivery window: Daytime (between 8am and 6pm)
- Delivery time: 4 to 10 days (depending on the region) – Including Corsica
- Cost: Free (via Heppner carrier)
Delivery is made at the bottom of your building or at the entrance of your home. This service does not include carrying upstairs or installation. An appointment will be scheduled by the carrier for delivery between 8am and 6pm.
2. “Living Room & Floor” Delivery
- Eligible products: All products
- Number of delivery personnel: 2
- Delivery location: In the living space, even upstairs
- Delivery window: Chosen at the time of order or after contact with the carrier
- Delivery time: 8 to 20 days (depending on the region) – Including Corsica
- Cost: €39 incl. VAT per item (via C CHEZ VOUS)
This service allows delivery to the room of your choice, even upstairs, by two delivery professionals trained in handling household appliances. Ideal for large refrigerators or freezers. Real-time tracking is provided for greater flexibility.
3. “Installation + Start-up” Delivery
- Eligible products: All products
- Number of delivery personnel: 2
- Delivery location: In the living space, even upstairs
- Delivery window: Chosen at the time of order or after contact with the carrier
- Delivery time: 8 to 20 days (depending on the region) – Including Corsica
- Cost: €49 incl. VAT per item (via C CHEZ VOUS)
In addition to delivery into your living space, this option includes:
- Unpacking of the appliance for inspection
- Quick setup and power-on check
- Removal of packaging for recycling
This service ensures fast and efficient installation of your refrigerator or freezer.
Delivery in Corsica
- Heppner: Free – Standard delivery in 4 to 10 days
- C CHEZ VOUS:
- €39 incl. VAT for “living room” delivery
- €49 incl. VAT for delivery with installation
Extended Delivery Time
In case of exceptional delivery delays, the C CHEZ VOUS service may not be immediately available. The carrier will contact you once your order has been transferred to their warehouse in order to schedule an appointment.
Old Appliance Removal
When placing your order, you may request free removal of your old refrigerator or freezer by checking the appropriate box or mentioning it in the comments. The removal will take place during the delivery of the new appliance. This request must be made at the time of order, otherwise it cannot be honored.