Frequently asked questions (FAQ)
Here you'll find answers to frequently asked questions about our refrigerators, freezers and other products Frigelux. We've organized the information by topic for easy navigation.
After-sales service
Orders and deliveries in progress
Once your order has been shipped, you will receive a confirmation e-mail with a tracking number. You can track your package directly on the carrier's website.
Delays can occur for a variety of reasons (weather, logistics, etc.). Here are the steps to follow:
- Check the status of your order using the tracking number.
- If the carrier has not contacted you with a new delivery date, or if the expected delivery time has passed, you can :
- Contact the carrier directly for further information.
- Contact us
To ensure trouble-free delivery and report any incident immediately:
- Examine the package in the presence of the carrier before signing for it. If you notice any signs of damage (torn packaging, traces of impact, etc.), check the condition of the product. You can also check the anti-shock label if the packaging has one (red = shock). This is an additional indicator and does not guarantee that the package is intact inside.
- If you have the slightest doubt about the condition of the package or its contents,make a note of this on the delivery note.
- If the product is damaged, refuse the parcel and contact our customer service department immediately.
These precautions simplify the procedure in the event of a problem, and guarantee fast, efficient follow-up and a suitable solution.
Returns
In accordance with current regulations, you have 14 calendar days from receipt of your order to exercise your right of withdrawal.
However, this period may vary depending on the country of purchase. We invite you to consult our general terms and conditions of sale or to contact our customer service department to confirm the terms and conditions applicable to you.
If you have received your parcel, whether or not you have made a reservation on the delivery note, please follow the steps below:
- Immediately take photos of the condition of the parcel and the damaged product.
- Contact our customer service department, explaining the situation and enclosing the photos for better handling.
- We'll guide you through the returns process and, depending on the situation, we may be able to offer you an exchange or refund.
Important: be sure to report the problem as soon as possible after receipt of the package.
Yes, it is possible to exchange an item, but it depends on certain conditions:
- The item must be in its original condition (unused and undamaged).
- You must contact our customer service department to check the feasibility of the exchange.
- You may be responsible for the cost of returning the item, except in the event of an error on our part.
Customer service will be able to provide you with all the information you need to make the exchange.
Warranty and service
Go to our online contact form, select "After-sales service" and describe the problem you are experiencing. We'll get back to you as soon as possible.
If your device is no longer covered by warranty, you can always ask for help by :
- Accessing our contact page.
- Selecting the After-Sales Service option.
- Describing the problem.
Our teams will do their utmost to help you find a suitable solution, whether by repair or advice.
Flashing LEDs may indicate a temperature problem or a minor malfunction. Check that the unit is correctly plugged in, and that the space around the unit allows for proper ventilation. If the problem persists, please contact our after-sales service.
Spare parts
Spare parts are available on our dedicated website: interfroidservices.fr.
To order :
- Go to the Spare parts menu on the home page of the site.
- Log in or create an account if necessary.
- Search for your device using its model to access its parts list.
- Select the parts you need and add them to your basket.
- If your order concerns a device under warranty, remember to include a copy of the invoice when validating your order.
If you have any doubts or need assistance, please contact us via the contact page.
All spare parts come with a 10-year warranty, giving you peace of mind and a lasting solution for your equipment.
Don't hesitate to contact us if you need help identifying the right part, or if you have any other questions.
Technical documents
You can easily access technical documents, including operating instructions, directly from our website.
To do so :
- Go to Notices and Technical Documents.
- Search for your model.
- Download the documents specific to your model.
Use, installation and maintenance
Installation and maintenance
Place your appliance on a stable, well-ventilated surface. For built-in models, follow the specific instructions in the manual. If you've moved your appliance, don't plug it in until it has rested for 24 hours.
To maintain good hygiene, regularly clean the inside of your refrigerator or freezer with a soft cloth and lukewarm water. Remember to check and clean door seals to prevent cold air leaks.
Use and practical advice
Place your appliance on a stable, well-ventilated surface. For built-in models, follow the specific instructions in the manual. If you've moved your appliance, don't plug it in until it has rested for 24 hours.
To maintain good hygiene, clean the inside of your refrigerator regularly with a soft cloth and lukewarm water. Remember to check and clean door seals to prevent cold air leaks.
Purchasing and distribution
Yes, all our products are available for sale online. We deliver to most countries, but it is advisable to check whether your country is included in the list of delivery zones.
If you are interested in becoming a distributor of Frigelux products, please contact our sales department via our Contact page. We'll be delighted to discuss partnership opportunities.